mySociety » Blog Archive » Neighbourhood Fix-It launches
"Neighbourhood Fix- It makes it as easy as possible for citizens across the UK to report local problems like fly tipping, broken lights, graffiti etc, whilst opening the problems up to browsing and public discussion of solutions...
Councils across the UK do an excellent job of fixing local problems when they’re reported by citizens. However, the model for handling the information is a system of doctor-patient style confidentiality. A citizen who makes a report normally knows about a problem, and so does the council, but there is no general public way of finding out what has been reported or fixed.
Given that the nature of public problems being reported is that they are public, this seems a strange situation.
... It opens up and democratizes the process of discovering and reporting problems, so people can see what other reports have been filed locally using the site, and can leave extra feedback and comments on the problems if they see fit."